Privacy Policy

About this policy

This policy explains what information Dupli collects, why, and the choices you have. We collect only what the Service needs to work, we don’t sell personal information, and we don’t show ads.

1. Who’s responsible for what

• For Owners’ own information (account and billing), we decide how it’s used.
• For team members’ information, the Owner who runs the team space decides who is added and why. We store and process it on the Owner’s behalf, to run the Service for that team. Team members can contact the Owner or us with questions.

2. What we collect

• Owners and co-admins: name, email, mobile number (optional), and plan and billing status, for your account, sign-in and billing, and so your team can text you from a lesson.
• Payment details: taken and stored by our payment provider, Stripe. We only see the card type, last 4 digits and expiry.
• Owners’ content: answers to the AI setup questions, lessons, video links, files, tasks and settings, to build and run your onboarding system.
• Team members: name, email, mobile number (optional), who added them or whose link they used, and which leader they’re under, to give them access and show the right leader their progress.
• Team members’ activity: lessons finished, sponsor check-ins, takeaway answers, tasks ticked, and when they last used the Service, to unlock the next steps and show the Owner and their leader how they’re doing.
• Everyone: time zone (from the browser), and basic technical logs such as IP address and browser type, for correct days and weeks, security and fixing problems.

3. How we use it

• To run the Service: sign-in, lessons, progress, tasks, team views and exports.
• To send emails: sign-in links, notices when someone joins or is approved, and reminders. Every reminder has a link to stop them.
• For billing and to keep accounts secure.
• To improve the Service, using information that doesn’t identify individuals where we can.

We don’t sell or rent personal information, and we don’t share it for advertising. We ask people not to put sensitive information, such as health details, into takeaway answers.

4. AI processing

When an Owner uses the AI builder or filming coach, their answers and lesson details are sent to our AI provider, Anthropic, to write drafts. Team members’ information isn’t sent to the AI. Our AI providers don’t use this information to train their models, under their terms with us.

If an Owner answers the AI builder’s questions out loud, the recording is sent to OpenAI to turn it into text, and the questions are read aloud using OpenAI’s text-to-speech. We don’t keep the recordings: only the text becomes part of the interview.

5. Cookies

We use two cookies, both needed for the Service: one keeps you signed in (up to 180 days, until you sign out), and one remembers your time zone. We don’t use advertising or tracking cookies. Videos from YouTube, Vimeo or Loom that an Owner adds may set those providers’ own cookies when they play; YouTube videos use its privacy-enhanced mode.

6. Who we share it with

Only the service providers that help us run the Service, each bound to protect it and use it only for us:

• Railway: hosts the app and its database (all information stored in the Service).
• Anthropic: the AI that drafts lessons, tasks and scripts (Owners’ setup answers and lesson details only).
• OpenAI: turns spoken answers into text and reads questions aloud in the AI builder (Owners’ voice recordings and the questions only).
• Postmark: sends our emails (names, email addresses and email content).
• Stripe: takes payments (Owners’ name, email and card details).

We also share information where the law requires it, or to protect people’s safety or our rights. If our business is sold or merged, information may transfer to the new owner under this policy.

7. How long we keep it

• While an account or team space is active, we keep its information.
• If a team space is frozen (unpaid or cancelled), we keep it for 60 days so it can be restored or exported, then delete it permanently after a warning email.
• Removed team members’ progress is kept in that team space until the Owner deletes it or the space is deleted.
• Sign-in links expire after 15 minutes.

8. Your choices and rights

• Owners can edit their details in Settings and export their team list. Anyone can ask us for a copy of their information, or to correct or delete it, at support@getdupli.com. For a team space, we may check with the Owner first.
• To stop reminder emails, use the link in any reminder.
• Depending on where you live (for example, California), you may have extra rights, such as knowing what we collect and not being discriminated against for using your rights. We don’t sell or share personal information as those laws define it.

9. Security

We use encrypted connections, keep each team space’s data separate, and store only one-way hashes of sign-in links and sessions, never the links themselves. No system is perfectly secure; if a breach affects you, we’ll tell you as the law requires.

10. Children

The Service is for adults 18 and over. We don’t knowingly collect information from anyone younger. If you believe we have, contact us and we’ll delete it.

11. Where it’s stored

Information is stored and processed in the United States.

12. Changes

We’ll post any update here and email Owners about material changes before they take effect.

13. Contact

Responsiv Marketing Agency Corp, 712 West Ave, Ocean City, NJ 08226. Email: support@getdupli.com.